Beverage Steward

Company Name:
Safeway Inc., a Fortune 100 Company, is one of the largest food and drug retailers in North America with 1,300+ stores. The Safeway family of stores and brands (collectively "Safeway") includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.
As a beverage steward, no one day is ever the same at Safeway. To truly be successful in the position, the individual needs to be passionate about wines, beers and/or spirits, enjoy conversing with people, and take pride in delivering exceptional customer service with a willingness to learn about the products in our broad portfolio. Our customers are thirsting for help in the decision-making process, and you might be just the right person for the role.
Provide high-quality customer service in accordance with Safeway's customer service standards and policies and procedures.
Establishing and developing relationships with customers by educating them about wines, beers and/or spirits.
Enhancing the customer shopping experience by recommending wines, beers and spirits, and food and beverage pairings.
Maintaining superior customer service and increasing customer loyalty by having friendly, casual conversations with customers about wines, beers, spirits and food and beverage pairings.
Developing and organizing unique customer tasting and sampling events by making the connection between beverages and cheese, meat, seafood, appetizers, entrees and desserts.
Presenting and displaying wines, beers and/or spirits to attract customers.
Encouraging and promoting special orders (6-pack purchases and case purchases).
Ensuring the proficiency and profitability of the liquor department by executing marketing plans, monitoring/maintaining inventory levels and replenishing wines, beers, and/or spirit products throughout the day.
Maintaining liquor department schematics, safety and sanitation.
Implementing the liquor department's monthly/weekly liquor merchandising plan.
Adhere to uniform and grooming policy as defined within company policy.
The following describes the general qualifications and physical, sensory and mental abilities normally associated with performing the essential job functions of this position:
Basic knowledge of the wine, beer and spirits categories
Knowledge of wine characteristics
Understanding of the process and procedure of wine tasting
Willing to be educated further about wines, beers, and/or spirits
Ability to use basic math skills
Ability to multi-task and work in a fast-paced environment
Ability to plan and organize "selling events" each week
Must be at least 21 years old
Excellent customer service skills
Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position
Ability to multi-task and work in a fast-paced environment
Ability to work independently as well as within a large team
Self-motivated professional with drive to increase knowledge of Safeway products and share that knowledge with Safeway customers
Available to work flexible hours (weekends, evenings, and holidays)
The following attempts to communicate the traditional physical demands associated with this position:
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8 hour work day)
Reach: Continuous
Stand/Walk: Frequent
Grip/Grasp: Frequent
Twist/Turn: Occasional
Lift/Carry: Occasional lift/carry 10-55 lbs.
Push/Pull: Seldom, push/pull 20-25 lbs. cases
Squat/Kneel: Seldom
Bend/Stoop: Seldom
Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.
The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Safeway has always been a people business, and thoughtful people practices remain a core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
Safeway provides a variety of benefits including:
Great pay
Flexible schedule
Opportunities for career development
Health and welfare benefits for eligible employees
Leisure time activity discounts
Job Title: Beverage Steward
Position Type:

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