Collections & Customer Service Manager
5.
0 Lake Oswego, OR Lake Oswego, OR Full-time Full-time $60,000 - $80,000 a year $60,000 - $80,000 a year 9 days ago 9 days ago 9 days ago Dext Capital is a National, innovative, financial services company headquartered in the Portland metro area.
Dext offers an exceptional culture and countless opportunities for growth and advancement.
We are seeking a motivated individual to lead our Collections & Customer Service Team.
The ideal candidate will bring to the table superior interpersonal and problem-solving skills, a solid understanding of collection laws, and the ability to identify and implement effective processes and procedures to manage our growing portfolio.
Dext Capital offers strong benefits and a world improvising mission.
The entire company is committed to leveraging technology while enabling our employees to grow in a high-performance environment.
Job Duties/
Responsibilities:
Team Leadership:
Provide guidance and leadership to the Collections team, ensuring a cohesive and motivated work environment.
Performance Management:
Monitor and evaluate team performance, implementing strategies to enhance productivity and achieve departmental goals.
Training and Development:
Develop training programs to enhance the skills and knowledge of team members, fostering continuous growth and improvement.
Policy Development:
Contribute to the development and refinement of collections and customer service policies, ensuring compliance with industry standards and regulations.
Communication & Reporting:
Maintain effective communication with internal stakeholders, providing regular updates and reports on collections activities and collaborating on strategies for improvement.
Vendor Management:
Collaborate with external vendors to optimize collections processes and negotiate favorable terms.
Experience Requirements:
Minimum 5 years of experience in Collections or Accounts Receivable with at least 2 years in a managerial role.
Knowledge of industry trends and best practices Proven experience in Customer Service, preferably in a management role.
Superior written and verbal communication skills.
Proficient in PC skills, including MS Office (Excel, Word, Outlook).
Characteristics:
Strong leadership and decision-making skills.
Positive, customer service-oriented attitude with an emphasis on team motivation.
Proven ability to thrive in a fast-paced environment with a strategic mindset.
Adaptability to new situations and a proactive approach to suggesting process improvements.
Exceptional sense of urgency.
Job Type:
Full-time Pay:
$60,000.
00 - $80,000.
00 per year
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Vision insurance Weekly day range:
Monday to Friday No weekends Work setting:
Office Ability to Relocate:
Lake Oswego, OR 97035:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Lake Oswego, OR Lake Oswego, OR Full-time Full-time $60,000 - $80,000 a year $60,000 - $80,000 a year 9 days ago 9 days ago 9 days ago Dext Capital is a National, innovative, financial services company headquartered in the Portland metro area.
Dext offers an exceptional culture and countless opportunities for growth and advancement.
We are seeking a motivated individual to lead our Collections & Customer Service Team.
The ideal candidate will bring to the table superior interpersonal and problem-solving skills, a solid understanding of collection laws, and the ability to identify and implement effective processes and procedures to manage our growing portfolio.
Dext Capital offers strong benefits and a world improvising mission.
The entire company is committed to leveraging technology while enabling our employees to grow in a high-performance environment.
Job Duties/
Responsibilities:
Team Leadership:
Provide guidance and leadership to the Collections team, ensuring a cohesive and motivated work environment.
Performance Management:
Monitor and evaluate team performance, implementing strategies to enhance productivity and achieve departmental goals.
Training and Development:
Develop training programs to enhance the skills and knowledge of team members, fostering continuous growth and improvement.
Policy Development:
Contribute to the development and refinement of collections and customer service policies, ensuring compliance with industry standards and regulations.
Communication & Reporting:
Maintain effective communication with internal stakeholders, providing regular updates and reports on collections activities and collaborating on strategies for improvement.
Vendor Management:
Collaborate with external vendors to optimize collections processes and negotiate favorable terms.
Experience Requirements:
Minimum 5 years of experience in Collections or Accounts Receivable with at least 2 years in a managerial role.
Knowledge of industry trends and best practices Proven experience in Customer Service, preferably in a management role.
Superior written and verbal communication skills.
Proficient in PC skills, including MS Office (Excel, Word, Outlook).
Characteristics:
Strong leadership and decision-making skills.
Positive, customer service-oriented attitude with an emphasis on team motivation.
Proven ability to thrive in a fast-paced environment with a strategic mindset.
Adaptability to new situations and a proactive approach to suggesting process improvements.
Exceptional sense of urgency.
Job Type:
Full-time Pay:
$60,000.
00 - $80,000.
00 per year
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Vision insurance Weekly day range:
Monday to Friday No weekends Work setting:
Office Ability to Relocate:
Lake Oswego, OR 97035:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
