911 Dispatcher / Communications Operator Telecommunications - Lake Oswego, OR at Geebo

911 Dispatcher / Communications Operator

City of Lake Oswego, OR City of Lake Oswego, OR Lake Oswego, OR Lake Oswego, OR Full-time Full-time $57,722 - $72,574 a year $57,722 - $72,574 a year Salary $57,722.
16 - $72,574.
08 Annually Location Oregon, OR Job Type Full Time Job Number 2023-06-3005 Department Police Department Opening Date 05/22/2023 Closing Date Continuous FLSA Non-Exempt Bargaining Unit LOPOA DESCRIPTION BENEFITS QUESTIONS The Position Are you great at multi-tasking? Are you able to make good, sound decisions under pressure? Want a career opportunity in a great work environment in a wonderful community? Come join our 9-1-1 communications team! The position is represented by the Lake Oswego Police Officers' Association and includes excellent benefits.
The Position:
The City of Lake Oswego is seeking qualified candidates for the position of Communications Operator to fill an immediate vacancy and to establish a list for future openings.
Located in City Hall, the 911 Center provides 24-hour answering and relay for police, fire and medical calls.
In addition to Lake Oswego, our Communications Operators dispatch calls for the communities of West Linn, Milwaukie, Riverdale, Dunthorpe, Alto Park, and Lake Grove.
Service is provided to an estimated 90,000 citizens.
Key Responsibilities Receiving and responding to incoming telephone and radio communications, both 911 and routine citizen inquiries regarding public safety services; Determining the nature of the call and deploying the appropriate personnel and equipment; Operating several computers with multiple monitors, radio control equipment, telephone, digital recording equipment, and alarm equipment; and Monitoring the radio for activities within other City departments and surrounding agencies.
Important:
You must attach your completed pre-employment profile form (Download PDF reader) to your application before you submit your application.
Education and Experience Requirements Education and
Experience:
Preference will be given to experienced and/or certified Communications Operators, and applicants experienced with handling more than one phone line and heavy customer contacts.
In addition, qualified applicants must be able to type at least 45 wpm; have a high school diploma or GED equivalent; pass a thorough background investigation and have no felony convictions; pass a medical and hearing test (to include a pre-placement drug test) and psychological evaluation; and cope with stressful situations firmly and tactfully.
Ideal candidates will possess the following qualities and skills:
Good judgment and decision-making skills; Excellent communication, listening and memorization skills; Ability to evaluate situations quickly, prioritize needs and respond appropriately; Ability to be calm in a crisis while employing excellent problem-solving skills; Excellent reading and comprehension skills and the ability to do so quickly; Patience, honesty, compassion, integrity, and confidence along with a good sense of humor and social skills; Ability to hear and accept constructive feedback in order to do the job better; and A proven record of taking pride in doing a good job and being a good team player.
Special Requirements:
Finalists must be available and willing to work weekends, holidays and various shift schedules.
Day, swing and night shifts are determined by seniority.
For a complete list of the essential duties, knowledge, skills and abilities required, and physical and mental demands please review the complete job description (Download PDF reader).
Selection Criteria:
Applications will be screened on the basis of prior related work experience, training and education.
Ideal candidates will have obtained certification as a telecommunication and/or medical dispatcher through the Department of Public Safety Standards and Training.
Qualified candidates will be contacted for interview and may be required to take an Emergency Communications Personnel test to be considered for employment.
Supplemental Information Summary of Benefits and Compensation LOPOA Compensation Plan (Download PDF reader) Retirement - Oregon Public Employees Retirement System (PERS) Member contributions are paid on your behalf by the City.
Additional pay is included for the following:
Premium pay Senior Communication Officers, Training Officers, Shift Leaders and additional languages Longevity pay for years of service Incentive pay for education and certifications Lateral incentives may be available Shift Differential - Employees regularly assigned to work graveyard shift shall receive five percent (5%) of their base pay for all hours worked in their graveyard shift.
For more information on medical plans, benefits, incentives, and premiums, please review the Benefits tab on the job posting, or the full Lake Oswego Police Officers' Association Labor Agreement:
LOPOA (Download PDF reader) Application Process:
You may visit our web site at www.
ci.
oswego.
or.
us to access the online application process.
Resumes will not be accepted in lieu of a completed job application.
This position is open until filled with first review on Monday, June 5, 2023.
Important In order to be considered for employment with the Lake Oswego Police Department, you must complete and attach the supplemental questionnaire form called Non-Sworn Pre Employment Profile.
You will find the Pre Employment Profile form at the link below.
Please complete the questionnaire and then attach the document to your on-line application.
Any 'Yes' answers in the Pre Employment Profile document must have an explanation.
Those explanations may be attached on a supplemental page in either a WORD or PDF document.
You must complete this step before you certify and submit your application.
Link to the Non Sworn Pre Employment Profile:
http:
//www.
ci.
oswego.
or.
us/hr/recruitment-support-documents If you have questions regarding this step of the process, please feel free to contact Human Resources at 503-534-4244 or email protected .
Incomplete applications will not be accepted.
Resumes will not be accepted in lieu of a completed job application.
Agency City of Lake Oswego Address PO Box 369 Lake Oswego, Oregon, 97034 Phone 503.
534.
4244 503.
635.
0220 Website http:
//www.
ci.
oswego.
or.
us/hr The Position Are you great at multi-tasking? Are you able to make good, sound decisions under pressure? Want a career opportunity in a great work environment in a wonderful community? Come join our 9-1-1 communications team! The position is represented by the Lake Oswego Police Officers' Association and includes excellent benefits.
The Position:
The City of Lake Oswego is seeking qualified candidates for the position of Communications Operator to fill an immediate vacancy and to establish a list for future openings.
Located in City Hall, the 911 Center provides 24-hour answering and relay for police, fire and medical calls.
In addition to Lake Oswego, our Communications Operators dispatch calls for the communities of West Linn, Milwaukie, Riverdale, Dunthorpe, Alto Park, and Lake Grove.
Service is provided to an estimated 90,000 citizens.
Key Responsibilities Receiving and responding to incoming telephone and radio communications, both 911 and routine citizen inquiries regarding public safety services; Determining the nature of the call and deploying the appropriate personnel and equipment; Operating several computers with multiple monitors, radio control equipment, telephone, digital recording equipment, and alarm equipment; and Monitoring the radio for activities within other City departments and surrounding agencies.
Important:
You must attach your completed pre-employment profile form (Download PDF reader) to your application before you submit your application.
Education and Experience Requirements Education and
Experience:
Preference will be given to experienced and/or certified Communications Operators, and applicants experienced with handling more than one phone line and heavy customer contacts.
In addition, qualified applicants must be able to type at least 45 wpm; have a high school diploma or GED equivalent; pass a thorough background investigation and have no felony convictions; pass a medical and hearing test (to include a pre-placement drug test) and psychological evaluation; and cope with stressful situations firmly and tactfully.
Ideal candidates will possess the following qualities and skills:
Good judgment and decision-making skills; Excellent communication, listening and memorization skills; Ability to evaluate situations quickly, prioritize needs and respond appropriately; Ability to be calm in a crisis while employing excellent problem-solving skills; Excellent reading and comprehension skills and the ability to do so quickly; Patience, honesty, compassion, integrity, and confidence along with a good sense of humor and social skills; Ability to hear and accept constructive feedback in order to do the job better; and A proven record of taking pride in doing a good job and being a good team player.
Special Requirements:
Finalists must be available and willing to work weekends, holidays and various shift schedules.
Day, swing and night shifts are determined by seniority.
For a complete list of the essential duties, knowledge, skills and abilities required, and physical and mental demands please review the complete job description (Download PDF reader).
Selection Criteria:
Applications will be screened on the basis of prior related work experience, training and education.
Ideal candidates will have obtained certification as a telecommunication and/or medical dispatcher through the Department of Public Safety Standards and Training.
Qualified candidates will be contacted for interview and may be required to take an Emergency Communications Personnel test to be considered for employment.
Supplemental Information Summary of Benefits and Compensation LOPOA Compensation Plan (Download PDF reader) Retirement - Oregon Public Employees Retirement System (PERS) Member contributions are paid on your behalf by the City.
Additional pay is included for the following:
Premium pay Senior Communication Officers, Training Officers, Shift Leaders and additional languages Longevity pay for years of service Incentive pay for education and certifications Lateral incentives may be available Shift Differential - Employees regularly assigned to work graveyard shift shall receive five percent (5%) of their base pay for all hours worked in their graveyard shift.
For more information on medical plans, benefits, incentives, and premiums, please review the Benefits tab on the job posting, or the full Lake Oswego Police Officers' Association Labor Agreement:
LOPOA (Download PDF reader) Application Process:
You may visit our web site at www.
ci.
oswego.
or.
us to access the online application process.
Resumes will not be accepted in lieu of a completed job application.
This position is open until filled with first review on Monday, June 5, 2023.
Important In order to be considered for employment with the Lake Oswego Police Department, you must complete and attach the supplemental questionnaire form called Non-Sworn Pre Employment Profile.
You will find the Pre Employment Profile form at the link below.
Please complete the questionnaire and then attach the document to your on-line application.
Any 'Yes' answers in the Pre Employment Profile document must have an explanation.
Those explanations may be attached on a supplemental page in either a WORD or PDF document.
You must complete this step before you certify and submit your application.
Link to the Non Sworn Pre Employment Profile:
http:
//www.
ci.
oswego.
or.
us/hr/recruitment-support-documents If you have questions regarding this step of the process, please feel free to contact Human Resources at 503-534-4244 or email protected .
Incomplete applications will not be accepted.
Resumes will not be accepted in lieu of a completed job application.
SUMMARY OF EMPLOYEE BENEFITS Lake Oswego Police Officers' Association (LOPOA) Members The following material is a brief summary of each benefit and does not replace or supersede any provisions of the insurance contracts.
UPDATES EFFECTIVE JULY 1, 2022 Vacation accruals in Article 24 The new deferred compensation percentages in Article 8 The City will maintain a 457 deferred compensation plan.
The City will contribute 1.
2% of base salary into individual employee deferred compensation account per pay period.
Effective July 1, 2022, the City will contribute a total of 2% of base salary into individual employee deferred compensation accounts per pay period.
Effective July 1, 2023, the City will contribute a total of 2.
5% of base salary into individual employee deferred compensation accounts per pay period.
Base salary does not include incentive or assignment pay.
The City accepts no liability for the success or failure of individual investment programs.
This selection is subject to applicable tax rules.
The new shift differential for night shift in Article 8 Employees regularly assigned to work graveyard shift shall receive five percent (5%) of their base pay for all hours worked in their graveyard shift.
This graveyard shift differential does not apply if the employee works overtime on day or swing shifts, or if an employee regularly scheduled to work day or swing shift works graveyard overtime.
The new incentive schedules in Article 9 Incentive pay will be given to those employees who meet the requirements contained herein and have made a written request submitting proof of college-level course work and/or certification of the degree obtained to the Police Department.
An eligible employee shall begin to receive such additional pay the first of the month following receipt of such proof of qualification, and shall lose incentive pay the first of the month following ineligibility.
Incentive pay requirements are as follows:
Option 1.
Two (2) years of college-level course work or Department of Public Safety Standards and Training Intermediate Certificate/ Dispatcher Certification, and has maintained satisfactory performance; Or Option 2.
Two (2) years of college-level course work and Department of Public Safety Standards and Training Intermediate Certificate/Dispatcher Certification, and has maintained satisfactory performance; Or Option 3.
Four (4) year college degree or Department of Public Safety Standards and Training Advanced Certificate/Dispatcher Certification, and has maintained satisfactory performance; Or Option 4.
Four (4) year college degree and Department of Public Safety Standards and Training Advance Certificate/Dispatcher Certification, and has maintained satisfactory performance.
Or Option 5.
Advanced college degree (Master's or Doctorate Degree) No new employee shall receive incentive pay until their successful completion of FTEP and their DPSST basic or career officer development Academy training.
A lateral employee who meets the education Incentive pay requirements, as set forth above, will be eligible for the applicable incentive pay upon hire.
Employees who are eligible for incentive pay shall receive five percent (5%) of the top step for their classification upon satisfying the requirements on Option 1 above; six percent (6%) of the top step for their classification upon satisfying the requirements on Option 2 above; ten percent (10%) of the top step for their classification upon satisfying the requirements of Option 3 above; eleven percent (11%) of the top step for their classification upon satisfying the requirements on Option 4 above; or fifteen percent (15%) of the top step for their classification upon satisfying the requirements on Option 5 above.
The new longevity pay structure in Article 8 a.
Those who have more than six (6) consecutive years of service in the bargaining unit will be paid an additional three percent (3%) of base wages.
b.
Those who have more than nine (9) consecutive years of service in the bargaining unit will be paid an additional four percent (4%) of base wages.
c.
Those who have more than twelve (12) consecutive years of service in the bargaining unit will be paid an additional five percent (5%) of base wages.
_____________________________________________________________________________________ Current Summary of Benefits Lake Oswego Police Officers' Association (LOPOA) Members The following material is a brief summary of each benefit and does not replace or supersede any provisions of the insurance contracts.
Medical Insurance You may choose between a traditional indemnity plan or a health maintenance organization (HMO) plan.
Coverage includes you and your dependents.
Each plan includes a vision and prescription drug benefit.
Under the indemnity plan, Aetna Medical, once the participating provider out-of-pocket limti has been met, this plan will pay 100% of covered charges for participating and network not available providers.
If you select Aetna Medical, your vision benefit will be provided by VSP Well Vision.
The HMO plan, Kaiser Permanente, guarantees delivery of necessary health services, which is provided exclusively by their own providers Dental Insurance The City provides a choice of comprehensive coverage through Moda Health (Delta Dental) and Kaiser Permanente.
With your choice, you will have access to a plan that includes preventive, routine and major dental care, as well as orthodontic benefits (for child dependents only).
Life Insurance The City provides a term life insurance benefit in the amount of the employee's annual base salary to a cap of $50,000.
The plan also includes an accidental death and dismemberment benefit.
You can choose to purchase additional life insurance for you and/or your spouse in increments of $10,000.
You may also purchase life insurance in the amount of $2,000 for each eligible dependent at minimal cost.
(Standard Life Insurance Company).
Long Term Disability Insurance The City provides you with long-term disability (LTD) insurance up to $3,600 per month, following a 90-day waiting period.
An employee may purchase additional coverage at his/her own expense.
(Standard Life Insurance Company).
Workers' Compensation Insurance You are provided workers' compensation insurance in accordance with Oregon Revised Statutes.
Public Employees Retirement Systems (PERS) The City of Lake Oswego is a member of the Oregon Public Employees Retirement System (PERS).
Benefits paid by PERS are funded from two sources:
member contributions paid on your behalf by the City; and employer contributions .
( Contributions are made six months after employment unless you are currently a member of PERS).
You become vested with PERS when contributions have been made in each of five calendar years.
Employee Assistance Program You and your family can receive up to six (6) free confidential counseling sessions per incident per year, as well as other benefits, such as free legal consultation and first time home owner assistance.
EAP coverage is provided by uprisehealth.
Voluntary Employee Benefits Account (VEBA) The City has established a Voluntary Employee Benefits Account (VEBA) to be used for medical expenses pre and post retirement.
The City will contribute a dollar amount into your account as specified with the terms of the LOPOA collective bargaining agreement, as authorized by IRS Code 501(c)(9).
Accumulated sick leave paid will be paid as a cash equivalent into the VEBA account.
Additional information available in Human Resources.
457 Deferred Compesation plan The City maintains a deferred compensation plan and contributes 2% of our base salary into an individual employee deferred compensation account per pay period.
Optional Benefits Flexible Spending Account - The City offers a Flexible Spending Account Program after your have been employed with the City for six months.
FSA's allow eligible employees to pay for non-covered health related expenses and child care expenses with tax-free income.
In addition, you may use the FSA Premium Only Account to help cover the cost of your portion of the City's medical and dental insurance premiums.
You do not need to wait six months to participate in the premium only portion.
Holidays The City of Lake Oswego recognizes the following holidays during the calendar year.
1.
Four hours New Years Eve 2 New Year's Day 3.
Martin Luther King's Birthday 4.
President's Day 5.
Independence Day 6.
Labor Day 7.
Memorial Day 8.
Veteran's Day 9.
Thanksgiving Day 10.
Friday Following Thanksgiving Day 11.
Four Hours Christmas Eve 12.
Christmas Day 13.
Juneteenth 13.
Personal Holiday When Christmas Day or New Year's Day falls on Tuesday through Friday.
In lieu of holidays, LOPOA employees shall accrue ten hours credit for each full month worked.
The employee may elect to take the credit as compensatory time off at a time mutually agreeable to the supervisor and the employee.
Vacation Paid vacation time accrues on a yearly basis as follows:
0-3 years:
(8 hrs per month) 4-9 years:
(11 hrs per month) 10-16 years:
(14.
33 hrs per month) 17
years:
(16.
67 hrs per month) Vacation may be accrued to a maximum of two years with the approval of your supervisor.
Sick Leave Sick leave accrues on a monthly basis at a rate of eight hours per each month worked.
Sick leave may be used when you are unable to work due to illness or injury, or to attend a member of the immediate family, as defined in the LOPOA contract, when they are sick or injured.
Sick leave may be accumulated to not more than 1100 hours sick leave use.
member contributions paid on your behalf by the City; and employer contributions .
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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